Customer service & support system

China’s carbon steel pipe leader

All Products

UNIASEN has more than 20 years of experience in exporting steel pipes, and our service processes and systems have been very complete.

Customer service and support system with Efficient Order Processing System

Efficient Order Processing System

  • A user-friendly, online ordering platform with real-time inventory updates.
  • Multi-language support to facilitate communication.
  • Clear, streamlined process from quotation to order confirmation.
  • Automated notifications for order status updates, including production and shipping timelines.
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Reliable Logistics and Shipping Support

  • Partnerships with reputable logistics companies to ensure timely and safe delivery.
  • Options for expedited shipping and handling of customs clearance procedures.
  • Transparent tracking system for clients to monitor their shipment’s status.
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Customer service and support system with Logistics and Shipping Support

Robust After-Sales Service

  • Dedicated after-sales team providing prompt responses to inquiries or issues.
  • Hassle-free return and exchange policies for defective or non-conforming products.
  • Follow-up services to ensure customer satisfaction post-delivery.
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Comprehensive Technical Support

  • Technical consultation services, including product selection and application advice.
  • Availability of technical documents like product specifications, standards compliance (e.g., API, ASTM, BS EN, JIS), and certification copies.
  • Training programs or materials for product usage and installation.
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  • Strict quality control measures adhering to international standards.
  • Regular audits and certifications to showcase compliance with industry standards.
  • Transparency in material sourcing and manufacturing processes.
  • Ability to customize products according to specific requirements.
  • Flexibility in handling small batch orders or special requests.
  • Providing insights on market trends and regulatory changes.
  • Consultation on tariff impacts, trade agreements, and region-specific compliance requirements.

Want to order our steel pipes?